This is a template, not legal advice. Have a lawyer review it before the site accepts paid customers.

Refund policy

This is a template, not legal advice. Align it with the merchant of record’s refund rules (Creem or Dodo) and with consumer law that may apply to the buyer. Last updated: 13 November 2026.

Payments are charged by our payment provider (the merchant of record shown at checkout). Refunds, when we approve them, are issued through that provider, back to the original payment method when possible.

Monthly plan ($9/month)

If you have not successfully used a paid feature (batch export, over-cap flatten, or layer ZIP) in the current billing period, you can request a refund of that period within 14 days of the charge.
If you have used a paid feature in that period, we generally do not refund the current period, but you can cancel in the customer portal to stop the next renewal. You keep access until the period ends.
If the product was unavailable or clearly defective (for example checkout succeeded but no license key could be issued, and support could not repair it in a reasonable time), we will refund the affected charge.

Creator pack (one-time credits)

If you have not redeemed any credit, you can request a refund within 14 days of purchase.
If you have used one or more credits, the pack is generally not refundable, except where required by law or where the feature failed and we cannot provide a working alternative.

How to request a refund

Email support@layerzip.app (final address) from the email used at checkout. Include the receipt or approximate date and the license key. We aim to answer within three business days.

After a refund, the related license key may be revoked or frozen. Unused credits on a refunded pack are canceled.

Chargebacks

If you open a dispute with your bank or card issuer, we may pause the license while it is investigated. Please contact support first; it is usually faster.

Statutory rights